Solutions & Services
Our wealth of expertise, customer service and forward thinking approach will ensure you have a customized technical solution that matches the needs and budget of your business.
Technology Assessment
Know the health, security, and stability of your network and devices.
STI can perform an assessment using our Network Auditing tools to identify trouble spots and recommend improvements. We will provide a full report on your systems, and discuss the findings and how they fit with your technology needs.
Asset Management
Keep track of your hardware and software.
Maintain an accurate, real-time inventory of IT hardware and software that can be used for theft, flood and fire insurance or tax purposes. Keep track of warranty information and asset life-cycles. Optimize your returns on your technology investments.
Build and Move Consulting
Cabling Services, Security and Alarm Systems
STI can coordinate new location setups or office moves. We can analyze floor plans and coordinate with contractors, ISPs and other vendors for a seamless transition or opening.
Full Service IT
IT system sales, installation and support.
We specialize in:
- Server/Workstation/Laptop sales and installation
- Remote Monitoring and Management
- Antivirus and security software
- Data backup solutions- onsite and cloud-based
- Office365- anywhere access to email, Office Apps, IM and more
- Wireless and VPN setup
- VOIP Phone Systems featuring Jive phones
24/7 Monitoring and Alerting
Monitor and manage all your devices.
We proactively monitor your network and remotely address potential points of failure before they become critical.
This includes monitoring and alerting for viruses, worms, malware, and attempted network access by unauthorized users.
VOIP and Unified Communication Solutions
Cloud-based Enterprise PBX phone systems that combines traditional PBX hardware and service into a single hosted solution with advanced features and analytics.
Monthly Reporting
Stay on top of your IT assets with comprehensive reporting.
These include a hardware summary, site summary, software assets, work completed report, and server health report. Accurate, up-to-date data simplifies capacity management and upgrade planning.
Preventative Management
Plan for best but be ready for the worst with our backup solutions and patch management.
- Patch Management – ensure your systems are updated with immediate patching direct from Microsoft. Lengthen the lifespan of your assets and minimize technology problems that reduce productivity.
- Data Backup Reliability – protect your customer data by monitoring the progress and status of your backup solutions.
- Cloud backup options that are reliable, secure and build for business. See how we match up to the competition in our comparison chart.
Wi-Fi/Wireless Network Setup
Fast, secure Wi-Fi or segregated Wi-Fi access for waiting room/lobby/public access. Large scale deployments for hotels, schools, etc.
Managed Services Plans
Customize a plan that fits the IT needs of your business
Tier I
Administrator for remote control and access to network
Remote Monitoring of Backup
Replacement Parts Covered
Customer Testimonials
Teri, Practice Manager
On Pricing and Affordabilility
Our practice recently signed up for STI's Toner on Demand program. How wonderful! The price is unbeatable and the idea that you will be watching for low toner reports on printer takes a load off my mind. I usually go to Staples, but now they only carry double packs for $300+. We are a small practice and can't afford that price at one time. The manager gets upset because if I don't see what I am looking for I get the ladder and find it myself. It makes his head spin around. This is much cheaper and convenient!
Kelly, Office Manager
On Customer Service
I just wanted to report excellent service. Pete arrived today to update some of our computers. While he was here, our office had some questions that Pete was more than willing to address and answer for us. He even updated one of our computers and solved a printing problem. This was not his purpose of coming out today, he went above and beyond. I just wanted to thank him and to let you know he was a pleasure to work with today.
Marybeth, Office Manager
On Being a Trusted Advisor
In this growing age of technology it is often difficult to find a computer support company you can trust and truly feel supported by. STI Computer nails it on every level. Their quality, consistency, professionalism and technical support is outstanding. After interviewing perspective companies we have found that STI is beyond compare in their support, technical assistance and cost. Our local rep goes so far above and beyond what I would expect from a support company I consider him part of my staff. Everything from servers to printers are covered. It is so reassuring to know we have such a great support team only a phone call away. Thank you for being there for us.
Dr. Govind Rao
On Being a Trusted Advisor / Customer Service
Jeff is very cooperative, understands the needs of customers and make them feel very comfortable. He is an asset to your institution.
Sandra, Office Manager
On Being a Trusted Advisor / Customer Service
Where do I start...Jeff is the greatest and is always there when we need him. He is easy to work with and always gets the job done. We hope he never plans to retire...at least not anytime soon.
Chris, Office Manager
On Being a Trusted Advisor / Customer Service
Just wanted to say that Juan is always friendly and helpful when he comes to our office. He was here recently to replace some equipment so I got to spend 3 hours on 2 Fridays with him. He carefully explains things to me so I understand them since I am far from tech savvy. He was also able to explain some things to my boss regarding Windows 10 so that he had a better understanding of it. He is well organized as well and he is a pleasure to work with.
Diane
I appreciate the STI Technical Newsletter and Status Report we receive monthly. It is so informative and I learn an abundance of information about STI and other information useful in the medical community. Thank you again and keep up the good work with the newsletter. I have been associated with STI for about 20 years!!
Kelly, Office Manager
I just wanted to report excellent service. Pete arrived today to update some of our computers. While he was here, our office had some questions that Pete was more than willing to address and answer for us. He even updated one of our computers and solved a printing problem. This was not his purpose of coming out today, he went above and beyond. I just wanted to thank him and to let you know he was a pleasure to work with today.
Teri, Practice Manager
This is a fan letter to all my friends in STI Technical Services – Aaron, Chris, Paul, Matt, Darren, Rory, John and Keith. We have had STI for over 18 years and have grown substantially in that time in our need for hardware. The support system that STI maintains for their customers' hardware needs and questions is phenomenal. I have called many times; sometimes for simple questions and other times for complex issues. Their response has always been courteous, friendly and knowledgeable. I cannot be specific about any one problem that they fixed because they fix all of them every time I call, and I am extremely grateful.
Jodie, Administrator
STI's hardware support is excellent. When our system was infected with a virus, STI responded immediately. They cleaned and restored our software promptly and efficiently. They were happy to answer all our questions (which were many), and followed up days later to make sure everything was running smoothly. So glad we have a maintenance contract with them. You never know when something is going to happen.
Marybeth, Office Manager
In this growing age of technology it is often difficult to find a computer support company you can trust and truly feel supported by. STI Computer nails it on every level. Their quality, consistency, professionalism and technical support is outstanding. After interviewing perspective companies we have found that STI is beyond compare in their support, technical assistance and cost. Our local rep goes so far above and beyond what I would expect from a support company I consider him part of my staff. Everything from servers to printers are covered. It is so reassuring to know we have such a great support team only a phone call away. Thank you for being there for us.
Mei-Hui Wang, MD
Much to my surprise today, I received a call from Robert stating that our computer had disappeared off STI's monitor. He showed up at our office about 1 hour later to work on our system to ensure that our devices were under protected security and within monitoring reach of STI. He was extremely courteous and informative and very patient to explain why it was necessary to make the changes that he made. I'm constantly impressed by the "behind the scenes" work that STI provides to ensure that my system works efficiently and safely and above and beyond the current industry standards upheld by the government. I appreciate the fact that not only does STI support the systems so well, but it insists on educating it's users on why and how it protects us so that it is also an educational and informative process for me. Thank you again to your entire team for all the work that you do to keep our systems healthy. I think of all you as top-notch computer physicians who work in the same mind frame that we do as physicians with our patients. Please let your team know how much I truly appreciate it.
Cate, CPA
We're a busy billing service and one thing we don't worry about is being able to reach technical services at STI. The staff is responsive, competent, and professional. Thanks for letting us rest easy!
Lynn, Business Manager
The hardware support team is consistently responsive to our varied needs. They go the extra mile to configure our complex issues and always do it with a smile. Thanks guys.
Karen, Office Administrator
Atlantic Cardiology would like to recognize one of your employees for an outstanding job performance. Gene was recently here and accomplished the set up of many computers, addressed other problems and completed the task at hand in record time. Always knowledgeable and professional, Gene is an asset to STI and an ally to our practice. We at Atlantic Cardiology want to extend our gratitude to an outstanding employee.
Marcella, Practice Administrator
Joe and Robert go above and beyond to make sure all of our hardware issues are handled quickly. We are a large practice and that can be a daunting task but they handle it very well, whether it be in person or on the phone they respond to us quickly. It is very reassuring for a practice our size to know that STI appreciates our issues and supports us completely when the need arises. Thanks to everyone, again!
John
We have been in the financial services industry for almost 30 years and have dealt with many technology companies during this time. The folks at STI have been a pleasure to deal with. They were able to help us with a start up operation by reviewing our business plan and making all of the appropriate recommendations. The install was seamless and professional. The customer support is readily available and easy to use. Special thanks to Al Toper for allowing us to focus on what we do best. We truly appreciate your services.
Colby, Practice Manager
Pete saved my life today and I want to officially have you send this letter of appreciation UP the chain. Our emails for the office were not working and Pete has solved the problem and MADE MY MONTH. Our email domain (who was set up by 6 office managers ago in 2013) went dead and Pete helped me figure that out in enough time to secure and restore our domain and all emails and this is life or death to our practice!
Dr. Borow and I want to thank STI and especially Pete. He is an ace in hole in every way on site and off site, he has never failed to correct any problem and we have had some odd things happen. A cord got cut somehow and we were all off the server - he figured it out over the phone and brought the equipment it was just amazing!
I RELY on STI, the entire team is great so great job everyone!!
Frequently Asked Questions
Coverage varies depending on the level of support you choose, but in a nutshell, the Managed Services contracts are built to maintain your network as it is today. If you decide that you want to add new equipment or upgrade equipment to the latest and greatest, that is considered project work and is not covered under this contract. We offer several levels of support that can be tailored to your business and budget.
For clients we are monitoring with our state of the art software- downtime is very rare. Many problems are detected and resolved BEFORE they result in critical downtime. On the rare occasion of a critical down situation, such as Server crash or Main Computer crash (computer used to generate cash), the standard turnaround time is Next Business Day (or sooner). For all other issues, we do our best to remotely fix or patch the issue until the technician in your area is made aware and schedules according to severity of the issue and availability.
If we can't fix your piece of equipment and you are on a Managed Services Agreement- you have two choices:
- You can upgrade that equipment to a current model. This would be considered project work. STI can recommend the best current technology solutions and get you very competitive pricing on hardware.
- STI will replace it with working equipment of equal or greater value.(may be refurbished)
Upon request, once a year, you can call to schedule a Technician to come to your office for a preventative maintenance visit. We will clean and dust your printers, computers and other equipment, as well as assessing your network to make recommendations on how to optimize performance.
We are a Technical IT department. The support we provide is the same whether you are a medical office, legal, financial or any other type of business. The only things that are different are the Software Applications you use which we do not support under the Managed Services contract.
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